Frequently Asked Questions
General questions
Why should I book with you?
I am here to listen to your needs and offer guidance to ensure you have the tour holiday you have always wanted. I will save you the time and stress of organising it all. I can give you options without you having to trawl through lots of websites and search engines. Just give me the information I need and it will be taken care of. If you’re in charge of booking for a group, you can take credit for it, I won’t tell anyone! If something isn’t right I can support you on your trip and offer that extra peace of mind, saving you the hassle of waiting in long telephone queues asking for help. You don’t get this if you do it all yourself. Your time is valuable, just like the memories you’ll make. Your trip is ATOL and ABTA protected. When you book with me, you book with confidence.
Will you find me the cheapest deals?
I may not always be the cheapest option. I am not here to sell you a cheap holiday. I am here to understand your needs and wants, and to provide you a bespoke service. That said, I will work within your budget, carefully balancing experiences with what you want to invest.
How do I book a tour?
When you are ready to book please fill in the booking enquiry form.
Are your tour prices final?
The nature of travel pricing means prices can fluctuate. When you receive a quote please book as quickly as possible because I cannot guarantee the price if you take too long to book.
Can I customise my travel?
Absolutely! I can book tours which are bespoke to you. Hotels, locations, activities can all be customised.
Do you provide support during the trip?
During your trip you will be able to contact me if you need support. I can contact suppliers on your behalf and sort out any problems as quickly as possible. Please note, the contract for any of your travel will be between you and the supplier, not with me directly. This means that they are ultimately responsible for putting things right.
Do I need to book in advance?
How do I confirm my reservation?
Once you have paid your deposit or final balance (dependant on how soon you travel), your trip will be confirmed and appropriate documents sent to you by email.
Is travel insurance included?
No, travel insurance is not included but it is recommended. I can send you details of an insurance provider if you need it.
Do you offer group or family tour packages?
I can create itineraries for groups and families.
Questions about booking
Questions about tours
What is included in a tour package?
All inclusions will be communicated when I present your itinerary to you. Many tours do include flights, hotels, activities, at least some meals, transport between destinations etc. Insurance is not included but I can recommend a provider. Any visas or other destination entry requirements are not included.
Are flights included in all packages?
It depends on your preferences. I can book custom tours with or without flights. Many tours do already include flights.
Can I choose my own hotel?
In custom tours, yes you can choose your own hotel. Please let me know of any preferences on the booking enquiry form.
Do you offer honeymoon packages?
I do not offer specific honeymoon packages. However, if you wish to do a tour as part of, or your whole honeymoon, I can help you.
What payment methods do you accept?
Credit and debit cards. I do not accept cash, cheques, or third party payment processors such as Paypal.
Is full payment required immediately?
Often, you can pay a deposit, but it depends on how soon you are travelling after your booking. Full payment may be required within a certain time frame. Full payment is always required by a certain time before you travel, which I will explain to you when we discuss the itinerary I have prepared for you.
Can I cancel my booking?
Terms and conditions about cancellations are provided to you when I present your itinerary.
Will I receive a refund after cancellation?
Terms and conditions about refunds and cancellations are provided to you when I present your itinerary.
Can I change my travel dates later?
Please contact me with any change requests and I will look into it for you.
Payments and cancellations
Still Have Questions?
Have a travel question or need help planning your trip? Contact me and I will help you.